AUTHORS: Jesselle D. Binauhan, Ara Mae Baul, Marie Christine Carampot, Marilyn Cupaz
College of Business Management Education, PECIT, Agusan del Norte 8600 Philippines
https://orcid.org/0009-0005-5917-68301
Corresponding Author: Mariam Kristine A. Sanico,MBA
mariamkristineabdulkadil@gmail.com
https://orcid.org/0000-0002-0713-834X
Keywords: Remuneration, Job Satisfaction, Work Environment, Incentives, Benefits,
Commitment, Frequency, Mean, Pearson-r, Descriptive-correlational, Philippines
ABSTRACT
Delivery riders are the front-line workers who interacted directly with customers and
deliver their orders. These riders do not enjoy the benefits that they should get as
regular workers of the food delivery apps that, for all intents and purposes, employed
them—no assurances of income, no accident insurance, no social security, and no
protection from termination. This quantitative and descriptive-correlational research
investigated the relationship between remuneration and job satisfaction among fifty
(50) delivery riders in Butuan City, Philippines. The researchers made use of likert
scale survey questionnaire to determine the range of remuneration and the factors that
affects job satisfaction. The data gathered were analyzed, correlate, and interpret. The
analyzed data revealed an average level of commitment, moderate level of work
environment, and low level of incentives and benefits. Moreover, there is no significant
relationship between the remuneration and the level of job satisfaction among delivery
riders. The findings concluded that delivery riders in Butuan City did not have a
significant relationship between the delivery riders’ remuneration and overall job
satisfaction. This means that within the range observed in the study, variations in
income do not notably impact how satisfied riders feel about their work. It was
suggested that other factors played a more significant role in delivery rider satisfaction
in Butuan City, such as the work environment, incentives, benefits, or commitment.
