LIVED EXPERIENCES OF ONLINE SELLERS: A QUALITATIVE STUDY
AUTHORS: Rica B. Dumdum, Elenille Garcia, Joshua Jose, Nenia Mantiquilla College of Business Management Education, PECIT, Agusan del Norte 8600 Philippineshttps://orcid.org/0009-0007-8087-6334 Corresponding Author: Rodelio B. Pasion,PhD rbpasionedutech@gmail.comhttps://orcid.org/0000-0003-1217-5441 Keywords – Lived Experiences of Online Sellers, Coding, Thematic, Descriptive-,Philippine ABSTRACT This study aimed to determine the experiences of online sellers. This study used aqualitative research design, employing a phenomenological approach. The studyinvolved ten online sellers in Butuan City who served as participants. The researchersused an interview guide as the research instrument to gather data. Thematic analysiswas used in the interpretation of the data. The data revealed that online selling bringsbenefits like higher sales, flexible schedules, and social connections, but sellers facechallenges such as customer issues, financial constraints, and tech difficulties. Thesefindings show the complexity of online selling and the importance of adaptability andproactivity. In conclusion, Online sellers enjoy income, flexibility, and social benefitsbut face challenges like customer issues, scams, finances, and tech problems thatimpact business and emotions. To thrive, resilience and adaptability are critical, andsuccessful sellers use strategies like visual appeal, tagging, scheduled posts, andcustomer satisfaction incentives to stand out in a competitive marketplace. DOWNLOAD PDF >>